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FAQs

 

 

Here are questions we receive most frequently below - simply click on the category and you'll find the information there. For further advice, don't hesitate to contact us via email at sophia@sophiaperezjewellery.com.

General FAQ

DO YOU HAVE A BRICK-AND-MORTAR SHOP?

We have a studio at The Record Hall, walking distance from Farringdon Station and Charing Cross Station. Please note that we operate on an appointment-only basis as we can only present our collection to one client at a time.

WHAT IS YOUR ADDRESS?

Unit 316, The Record Hall

16-16a Baldwins Gardens

London

EC1N 7RJ

HOW DO I BOOK AN APPOINTMENT?

Book your appointment via this link and we will get back to you to arrange a time within 2 working days.

Alternatively, to schedule your consultation please email us at sophia@sophiaperezjewellery.com.

DO YOU WORK WITH CLIENTS REMOTELY?

Yes! We offer phone and email consultations. We are as diligent with our emails and calls as we are with our in-person consultations, and will be available to assist you and answer any questions you may have throughout the process.

We also ship within the UK via Royal Mail Special Delivery, and internationally via DHL International, so you do not have to travel to the showroom to collect your piece.

DO YOU HAVE ANY OTHER STOCKISTS?

Yes. Our jewellery is also stocked at:

Wolf & Badger

La Maison Couture

1st Dibs

Not On The High Street

Etsy

WHAT ARE YOUR LEAD TIMES?
  • For bespoke pieces please allow 6-8 weeks.
  • For made to order pieces please allow 6-8 weeks
  • For ready to ship pieces please allow 3 working days. If the ring needs to be resized, allow for an extra 5 working days.

If you have a deadline that is shorter than the above, please let us know and we will do our best to achieve this for you.

WHERE IS YOUR JEWELLERY MADE?

All of our jewellery is made from start to finish in the United Kingdom. We have a workshop located in Hatton Garden, London's historic jewellery quarter.

IS YOUR JEWELLERY ETHICAL?

All of the metal we use in our jewellery is recycled, we do not use any new mined metals except FairTrade, which can be requested for a small premium (which we do not profit from).

All of our stones are conflict-free and we work with many suppliers globally who all ensure this. All of our diamonds are sourced in accordance with the Kimberley Process, and we are able to provide the origin of the majority of our sapphires and other gemstones. Read more about our responsible jewellery approach here.

We also offer lab-grown diamonds as an alternative to natural mined diamonds.

CAN YOU USE MY HEIRLOOM JEWELLERY, GEMSTONES OR GOLD IN A NEW PIECE?

Yes, we can use heirloom jewellery in good condition. We will need to see the jewellery to assess the quality of the metal and gemstones and if it is possible.

I HAVE ALREADY BOUGHT A STONE - ARE YOU ABLE TO WORK WITH IT?

Other than heirloom jewellery, we only work with stones that we have sourced ourselves to guarantee their origins and grading/certification.

HOW DO I GET A QUOTE?

Feel free to email us a brief with some reference images and any specifications to sophia@sophiaperezjewellery.com, and we will aim to get back to you within 48 hours. Pease kindly note that quotes are valid for a month, as we take into account fluctuations in current gold and gemstone prices when quoting.

DO I NEED TO BE AT THE ADDRESS TO RECEIVE THE PARCEL?

Someone will need to be at your given address to receive the parcel and provide a signature for all of the above services. We can coordinate which day would be best with you when we contact you after your piece is finished.

Shipping questions

MY JEWELLERY IS READY TO COLLECT - WHAT NOW?

Your finished piece can be collected in person at our studio, or posted out to you via a number of different services listed below. When your piece is ready, we will email you to check which you would prefer. For collections at our studio, you must book an appointment so we can prepare your piece.

WHAT POSTAL SERVICES DO YOU USE?

For our UK clients we send all of our pieces via Royal Mail Special Delivery which is a fully tracked and insured next day service. We will follow up with the tracking number so you can follow the progress of your delivery.

Within London, there are bike courier options available at an extra cost. If this is your preference, please get in touch at sophie@sophiaperezjewellery.com.

Find out more about the postal services we use here.

HOW WILL MY JEWELLERY BE PACKAGED?

Our engagement rings come in a Sophia Perez ring box. If your piece is being shipped, it will come in a recyclable mailer box.

If your piece is a surprise, please let us know via email at sophia@sophiaperezjewellery.com.

Our packaging is subtle and has no logo on it. We put our name and address on the back of the package in accordance with Royal Mail.

DO YOU SHIP INTERNATIONALLY?

We offer shipping to most international destinations. Please contact us before placing your order if you have any questions regarding available shipping methods and/or prices.

Please be aware that any duty and taxes that may be due in the country of destination are the responsibility of the customer. Contact us at sophia@sophiaperezjewellery.com for a quote.

IS POSTAGE SAFE AND TRUSTWORTHY?

We send all of our pieces via trusted services that are fully trackable, as well as having our own insurance in the event of any external shipping company failures. 

DO I NEED TO BE AT THE ADDRESS FOR THE PARCEL TO BE DELIVERED?

Someone will need to be at your given address to receive the parcel and provide a signature for all of the above services. We can coordinate which day would be best with you when we contact you after your piece is finished.

Aftercare

HOW DO I LOOK AFTER MY SP JEWELLERY?

We have a care guide here for you to be able to keep your jewellery in the best condition possible.