We offer both in-person and virtual appointments. Book your appointment here, and we will get back to you within two working days to arrange a suitable time and day.

Alternatively, to schedule your consultation, please email us at sophia@sophiaperezjewellery.com.

Appointments typically take no longer than one hour.

We offer one complimentary appointment. For any additional appointments, a £50 consultation fee applies — this fee is fully redeemable against your purchase.

We do not have a retail store — instead, we have a studio and workshop where we hold our appointments. We are based at The Record Hall, just a short walk from Farringdon Station and Chancery Lane Station.

Please note that we operate by appointment only, as we offer a private and personalised experience for each client.

Yes, we work with clients outside of the UK. We offer virtual appointments and ship internationally. We work in the same way as with our UK clients — arranging a time and day that suits you best. Appointments can take place via Zoom, Teams, or WhatsApp call, whichever you prefer. If you’d rather communicate by email, we’re happy to do so. We always work around what suits our clients best.

Feel free to email us a brief—including reference images and any specifications—at sophia@sophiaperezjewellery.com, and we’ll aim to get back to you within 48 hours.

Please note: quotes are valid for one month, as pricing reflects fluctuations in current gold and gemstone markets.

Appointments usually last no longer than one hour. If you have limited time, please let us know and we’ll tailor the appointment to fit your schedule.

For domestic UK orders, we use Royal Mail Special Delivery (Next Day) — a tracked, signed-for, and insured service.

• Ready-to-ship pieces are usually dispatched within 3 working days of your order.
  
• If your ring requires resizing, please allow an additional 5 working days.
  
• Made-to-order, bespoke, and Build Your Own pieces typically take 6–8 weeks to create. We’ll contact you as soon as your piece is complete to arrange either collection or shipping.
  

Someone must be available at your provided address to receive and sign for the parcel. When your piece is ready, we’ll coordinate with you to find the most convenient delivery day.

If you are based in London, we can also arrange courier delivery for an additional cost.

We offer shipping to most international destinations. If you have any questions about available shipping methods or pricing, please contact us before placing your order.

We typically ship international orders via DHL, but we’re happy to discuss alternative options if preferred. An additional international shipping charge will be added at checkout.

Please note that any import duties or taxes applicable in the destination country are the responsibility of the customer.

Someone must be available at your provided address to receive and sign for the parcel. Once your piece is complete, we’ll be in touch to coordinate the most convenient delivery day.

For bespoke, made-to-order and build-you-own pieces, please allow 6–8 weeks.

For ready-to-ship pieces, please allow 3 working days. If your ring requires resizing, please allow an additional 5 working days.

If you have a shorter deadline, please let us know — we’ll always do our best to accommodate your request.

Other than heirloom jewellery, we only work with stones that we have sourced ourselves to ensure their quality.

Yes, we can work with heirloom jewellery that is in good condition. We will need to see the piece first to assess the quality of the metal and gemstones, and to confirm whether it can be used. It’s always helpful for us to see the heirloom piece in person or through photographs, along with an idea of the design or piece you would like it to be made into.

We’ve created a Care Guide to help you keep your jewellery in the best condition possible.

We offer a complimentary annual maintenance check, during which we can inspect your piece and advise if any maintenance work is required. We recommend having your SPJ piece checked every year to ensure it remains in the best condition and to identify any potential issues or damage early. As part of this service, we will also clean and polish your item of jewellery.

If you would like a professional Clean and Polish service outside of your annual check, this is available for £50. Return postage is charged at £20 within the UK.

Please note: these services are available for Sophia Perez pieces only.

We offer a repair service for Sophia Perez Jewellery pieces. After inspecting your ring, we will provide a quote for the repair and wait for your approval before proceeding with any work.

For ring resizing, we can usually adjust up to two sizes larger or smaller. If a greater adjustment is needed, the ring may need to be remade, which will be assessed on a case-by-case basis. The cost of resizing is £65, with return postage charged at £20 within the UK.

Please note: these services are available for Sophia Perez Jewellery pieces only.

Rings purchased from our Ready to Ship collection may be exchanged for another item from our Ready to Ship collection or used as credit towards a bespoke piece. A piece can only be returned if it is unworn, undamaged, in its original condition and packaging, and returned within 7 days of receipt.

If you have purchased a Ready to Ship ring, please note that it can only be returned if it has not been resized by SPJ or any other jeweller.

Please note that we do not offer refunds.

Our pieces are made with the utmost care and expertise. We warrant that all Sophia Perez Jewellery items purchased directly from us are free from manufacturing defects.

If you believe your item has a defect, please do not wear the piece and contact us immediately so we can arrange an inspection. This warranty is valid for one year from the date you receive your finished ring.

If, upon inspection, the damage is confirmed to be the result of a manufacturing defect, we will repair or replace the piece at no charge. Due to the organic nature of our materials, an exact match may not always be possible if a component or entire piece must be replaced — though we will always strive to create a result as close to the original as possible.

Our one-year Manufacturer Warranty covers any manufacturing defects, but it does not cover damage from normal wear and tear or everyday use. Please refer to the Conditions and Exclusions below for further details.

If, after inspection, the damage is determined not to be caused by a manufacturing defect, we will contact you to explain available repair options and any associated costs.

Any work carried out on your Sophia Perez piece (including resizing, repairs, or other services) by another jeweller, without prior consultation and written agreement with us, will void this warranty.

Very slight variations in craftsmanship are to be expected in handcrafted jewellery and should not be considered defects.

Please note, the stones in your Sophia Perez Jewellery piece are not covered by this warranty. Our warranty specifically covers the craftsmanship and structural integrity of the jewellery itself.

Warranty and maintenance services are available only to the original purchaser.

Our warranty does not cover:

• Damage or loss resulting from failure to obtain repairs or maintain the integrity of your piece.
  
• Scratches, nicks, or dents — these are normal characteristics of precious metals and are not considered defects.
  
• Exposure to unreasonable force, harmful conditions, improper wear or storage, including damage caused by such exposure.
  
• Continued wear of a ring with a bent or damaged claw or mount, which may increase the risk of a stone becoming loose or falling out. Prongs and claws can wear over time and may require restoration as part of normal maintenance. It is the wearer’s responsibility to contact us if claw work is needed to protect the stones.
  
• Loss or damage to stones due to chipping, breaking, or impact sustained through normal wear.
  
• Warping or distortion of the mount or setting due to impact.
  
• Discolouration caused by exposure to chemicals, including household cleaners, cosmetics, chlorine (from swimming pools or hot tubs), or similar substances.
  
• Loss, theft, or product loss of the jewellery piece.
  

We strongly recommend obtaining independent jewellery insurance to protect against loss, theft, or accidental damage. We can recommend a trusted jewellery insurer if you wish.

We also offer a complimentary annual maintenance check, allowing us to inspect your ring for any signs of damage or repair needs. This helps to prevent unnecessary problems in the future and ensures your piece continues to look its best. During this appointment, we also professionally clean and polish your ring to restore its original shine and brilliance.

Please note that our warranty does not apply to the replacement of a centre stone.

You can find our Jewellery Care Instructions [here] if you would like to learn more.

As we do not provide warranties for damage due to normal wear, product loss, loss of stones, or theft of the piece — as outlined in more detail above — we always strongly recommend taking out jewellery insurance.

We can recommend a trusted jewellery-specific insurance company if you’d like. Some of our clients choose to add their pieces to an existing insurance policy (such as home contents insurance). If you decide to do this, please ensure your jewellery is covered for wear both inside and outside of your home, as well as during international travel.

We cannot be held responsible if your chosen insurance policy does not adequately cover the full value of your piece.

We are happy to provide an insurance valuation for your Sophia Perez Jewellery piece upon request.

As a small business, we take thoughtful steps to keep our environmental footprint as low as possible. The handcrafted nature of our jewellery allows us to oversee every stage of the process with care and intention.

From start to finish, each piece is made entirely in London’s Hatton Garden. Every design begins as a sketch in our studio before being carefully handcrafted by local goldsmiths who share our commitment to quality and craftsmanship.

We source our gemstones, diamonds, and materials from local London suppliers wherever possible. Based in the city’s historic jewellery quarter, we are fortunate that many of the materials we need are just a short walk away.

By supporting local trade and honouring the rich heritage of British jewellery making, we help preserve the incredible skill and tradition that have defined Hatton Garden for generations.

All of our diamonds and gemstones are sourced from trusted suppliers, and we work closely with the UK’s leading specialists in certified diamonds. Every diamond we use is ethically sourced and conflict-free, obtained exclusively through approved Kimberley Process channels.

For our certified stones, we select only diamonds graded by the most respected and internationally recognised independent laboratories in the world.

Laboratory-Grown Diamonds

We also offer lab-grown diamonds, which share the exact same chemical composition and optical qualities as natural diamonds. The only difference lies in their origin — lab-grown diamonds are completely conflict-free, traceable, and environmentally responsible.

Salt & Pepper Diamonds

The suppliers we partner with for our natural salt and pepper diamonds are small-scale and independent. By working directly with these artisans and cutting out larger intermediaries, we help ensure that more of the profit reaches those closer to the source, supporting fairer and more sustainable trade.

The gold we use is recycled, helping to reduce the environmental impact associated with traditional mining. By choosing recycled gold, we minimise waste, conserve natural resources, and reduce the need for further extraction — a process that is often energy-intensive and damaging to ecosystems. We also recycle all of our scrap metal wherever possible, ensuring that nothing goes to waste within our workshop.

We also offer Fairtrade Gold as an option for your bespoke piece. Fairtrade certification ensures that the miners who extract the gold receive fair pay, safe working conditions, and community support through the Fairtrade premium. Choosing Fairtrade gold carries an additional cost, but directly contributes to ethical practices and positive change in small-scale mining communities. Please contact us if you’d like to learn more or request Fairtrade gold for your piece.