FAQs
I love what you do, but I would like to adapt some of your designs. Can I do that?
Yes! Due to all our jewellery being handmade, we can adapt designs any way you would like. Change the metal, the stones, add stones, take stones away.... just let us know and we can work to your vision.
Can you make me a completely custom design?
Absolutely! Just let us know your idea, any sketches, photographs and your budget. We will make sure you get exactly what you want.
Do you remodel jewellery?
Yes, we can remodel your jewellery. If you show us what jewellery you want remodelled and what design you would like it made into, we can give you a quote.
Do your rings come in a box?
Yes, all rings come in a complimentary custom ring box ready for gifting.
Do you offer a Warranty?
Yes, all Sophia Perez Jewellery products are covered by a limited lifetime guarantee against workmanship defect. However, we do not cover neglect or abuse. Sophia Perez Jewellery is not responsible for loss of stone if the prongs are damaged, bent or worn. If care is taken, the piece is guaranteed to last many years due to the craftsmanship and expertise.
The loss/ theft or damage of a centre stone is not covered under warranty and should be covered under your Home Owners Insurance policy. Please contact your insurance company for more information, or we are able to recommend an insurance company with an expertise in jewellery.
Do you offer a repair service?
Yes, please
contact me to discuss the nature of your repair in greater detail.
How do I find out what my ring size is?
If you see us for a ring consultation then we can take your ring size. If you are not able to visit us, the best way is to visit your local jewellery store and have your sizing done professionally. You can also buy a ring sizer or find manual sizing guide online. If you supply the incorrect size, then we are not responsible for this. We will gladly resize any Sophia Perez Jewellery ring, the current fee for this is £60 (which includes insured shipping) and takes approximately 7 working days.
How do I care for my Sophia Perez Jewellery?
The best way to clean one of our pieces is with a polishing cloth and gently wiping the metal surface. Please do not use any jewellery cleaners or solutions as this could cause damage to the piece. We provide a cleaning service if you want to safely restore your item of jewellery back to its former glory, the cost of which is £15 (including insured post). Jewellery can accumulate a lot of dirt from the daily task such as cleaning, washing up and washing your hair. Avoid wearing your rings/jewellery when carrying out tasks which include contact with these household chemicals.
What are inclusions?
Natural diamonds and gemstones typically have inclusions, matrix and minor imperfections within the stone. These are simply part of each stone's unique, natural characteristics and the fact that they are not as highly cut + polished as standard industry diamonds. All of our stones are hand-selected for quality, character and durability prior to setting them. These minor imperfections do not take away from the integrity of the diamond, nor does it typically pose any risk to the stone itself.
When should I expect my order?
If you purchase a 'ready to ship' item of jewellery, we will ship it to you straight away and should be received within a few days if in the UK.
If you have ordered a bespoke ring or one that needs to be made, then we take around 3-4 weeks to make. If you have a specific date in mind, please let us know.
What is your exchange policy?
We do not offer returns on any custom jewellery, personalised jewellery, remodelled jewellery or special orders. These orders have
have been made specifically to your designs, your tastes, and your idea of a particular ring. To find another buyer for your ideal ring would be impossible.
We offer exchanges on our ready-to-ship items of jewellery.
Please contact us within 24 hours of receiving your item, if you wish to exchange it. Due to the handmade nature of each piece, we do not currently accept any returns. All rings are subject to a resizing fee and can't be exchanged for another size.
For your protection, please pack your exchange in the original box, ship your order with an insured courier and retain your receipt. Sophia Perez Jewellery is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorisation form. Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange items.
What is your privacy policy?
We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of promotions and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.